Policies

If you have any questions, please send an email to the following:
 
 
Jamn Enterprises Incorporated
P.O. Box 2496
Temecula CA 92593
Phone 951-551-0084
 
 
 
 Return Policy 
 
For the most part all sales are final.
If you are not sure of what the colors look like compared to your screen you can send me a message.  I have tried to give names to the solids that are common for the color. For instance scarlet red is a bright red that leans towards orange.
 
Exchanges:
I understand that sometimes the color is not quite what you need for your project so I sometimes will exchange with another color . Exchanged items must be new and in the same new condition. Customer pays for shipping with tracking  and post the ribbons within a week or receipt.  
In order to exchange an item:  Email me immediately upon receipt for return authorization first. Mail the item back within one week.
All Custom orders are final
 
Processing Time (Lead Time or Turnaround Time)

I currently have a 3-6 day lead time to fill most orders.

Large orders or orders with a lot of colors may take 7-14 days.

If you need your order in a hurry please send a separate email to me.  I don't always see the notes.

I can mail packages overnight mail for U.S. buyers. If you need an order more quickly plesase message me for a price quote!
 
International Shipping and Customs Information:
Europe shipping time is estimated at 1-4 weeks Actual delivery time will depend on the shipping method you choose and you customs handling time. I am not responsible for delays due to customs or postal carriers.
 
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. 
 
Payment Options:
I accept Paypal or United States Postal Money Orders (USPS).  You can purchase these right at the United States Post Office. 
 

SALES TAX:

Sales tax is charged for customers in California. It will be calculated in your cart at check out and is not included in the price of the items.


Washing Instructions:
 
 I use 100% silk fabric in  my ribbons and cords.  Everything may be hand washed in cool water. Use a mild plain dish soap with no additives.  Hang them to dry.
 
For the ribbons you may use a cool iron to press them out.  The ribbons will stretch when pressed. If you have a section of a ribbon that stretches too far re-wet it and let it shrink back and repress.
  
 
Thanks!
 
 

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