If you have any questions, please send an email to the following:
Jamn Enterprises Incorporated
P.O. Box 2496
Temecula CA 92593
Phone 951-551-0084
 Return Policy 
 For the most part all sales are final.
If you are not sure of what the colors look like compared to your screen you can send me a message.  I have tried to give names to the solids that are common for the color. For instance scarlet red is a bright red that leans towards orange. 
I understand that sometimes the color is not quite what you need for your project so I sometimes will exchange with another color . Exchanged items must be new and in the same new condition. Customer pays for shipping with tracking  and post the ribbons back to me within a week of receipt.  
Email me immediately upon receipt for return authorization first. Mail the item back within one week.  Custom orders are final
Processing Time / 

3-6 business days processing time to fill most orders.

7-14 business days for large orders or orders with a lot of colors

If you need your order in a hurry please send a separate email to me for a price quote. I can ship packages express or priority shipping. 

 International Shipping and Customs Information:
Europe shipping time is estimated at 1-6 weeks Actual delivery time will depend on the shipping method you choose and your customs handling time. I am not responsible for delays due to customs or postal carriers.
Customs and Import taxes:
Buyers are responsible for any customs and import taxes that may apply. 
Payment Options:
I accept Paypal or United States Postal Money Orders (USPS).  You can purchase these your local United States Post Office. 

Sales tax is charged for customers in California. It will be calculated in your cart at check out and is not included in the price of the items.

Washing Instructions:

 I use 100% silk fabric in  my ribbons and cords.  Everything may be hand washed in cool water. Use a mild plain dish soap with no additives.  Hang them to dry.
For the ribbons you may use a cool iron to press them out.  The ribbons will stretch when pressed. If you have a section of a ribbon that stretches too far re-wet it and let it shrink back and repress.

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